home address
Mililani Tech Park Office
Mililani Tech Park Office
200 Akamainui St
Mililani, Hi 96789
Dear Oceanic Time Warner Cable Administration,
I am writing to express my dissatisfaction with the internet services provided by your company in my home.
On your website, you had mentioned that your company uses technology that guarantees fast, reliable, and unlimited internet connection. However, this does not seem to be true.
Many people – including me – have been facing poor connectivity problems for a few months now. The internet connection goes in and out during important times of the day and it is so frustrating. Don’t get me wrong, I love it because it’s actually fast when it’s working properly. I just hate it that the internet connection isn’t consistent. Sometimes it goes out for a few minutes, sometimes for a few hours and it kills my vibe. What am I paying for if I can’t even use it when I want?
In this day and age, everyone is on the internet whether it'd be for work, school work, or leisure activities such as Netflix or Hulu. All these require a good internet connection and consistent one to stream.
I have called multiple times and it’s the same every single time. They check my area for outages, then tell me that they don’t see anything wrong with it. From there, they advise me to check my modem and to unplug it in order to reset it. It seems to work while we’re on the phone, but the internet will still go in and out later that day. We’ve already received a new modem, and bought a new Apple airport.
I love Oceanic Time Warner Cable, but it's so frustrating and an inconvenience when my internet connection drops. Is there anyway someone can come and check out the problem to possibly resolve it?
Thank you for the taking the time to read this.
Thank you for the taking the time to read this.
Sincerely,
Trinna Tran
HEY T-TRAN,
ReplyDeleteI liked you're letter, and the idea of complaining about the internet because I agree, it does suck sometimes. I like the personalizations "Kill my vibe" and so forth, because it adds your voice in there. Although the thoughts were strong, it did lack hard evidence. Honestly, with the addition of good evidence, this letter could be a lot better. Also, you should start talking about your solution (someone coming to fix the problem) a little earlier just to give the feeling of urgency and that you still have the big problem. You should also emphasize the fact that you have called multiple times and they have continuously shut you down. Overall it was a great letter but certain things can make it even better.
Sincerely,
Kainoa Ferguson
HEY T-TRAN,
ReplyDeleteI liked you're letter, and the idea of complaining about the internet because I agree, it does suck sometimes. I like the personalizations "Kill my vibe" and so forth, because it adds your voice in there. Although the thoughts were strong, it did lack hard evidence. Honestly, with the addition of good evidence, this letter could be a lot better. Also, you should start talking about your solution (someone coming to fix the problem) a little earlier just to give the feeling of urgency and that you still have the big problem. You should also emphasize the fact that you have called multiple times and they have continuously shut you down. Overall it was a great letter but certain things can make it even better.
Sincerely,
Kainoa Ferguson
First, you need a return address to your house. It's not a big thing, but for a letter format it's a must. I like how you mentioned how other people have been having the same problem. Also, that you used the companies own statements toward them. It shows that you did good research and have a pretty strong argument. I even like how you added in your actual experiences and not just talk about why it's bad. In all I really liked your letter because it's strong and I can relate.
ReplyDelete